• Develop, edit, and maintain technical documentation, program materials, implementation guides, white papers, literature summaries, SOPs, training materials, website content, fact sheets, etc.
• Collaborate with SMEs, clinicians, researchers, program managers, communications specialists, and federal stakeholders to gather information, validate accuracy, resolve comments, and align content with program goals.
• Design and maintain reusable content assets, including approved language libraries, evidence tables, FAQ banks, plain-language modules, executive-summary templates, audience-specific message maps, and review-ready document shells.
• Support content strategy, message development, stakeholder review cycles, version control, quality assurance, and document management across multiple concurrent deliverables.
• Work with project teams to define data flow between applications to be integrated, mapping business process activities to the application dependencies in collaboration with Product Owners, Architects, and technical resources. Additionally, perform functional allocation to identify required tasks and their interrelationships.
• Help coordinate design sessions, take notes during the design sessions, and conduct follow-up with stakeholders to close action items.
• Update technical documents based on design sessions, technical requirements, and/or stakeholder-provided documentation.
• Provide final documentation updates in preparation for formal deliverable submission.

• Bachelor’s degree in English, communications, journalism, or related field.
• Approximately five (5)+ years of professional writing, editing, or technical communications experience. 
• Demonstrated ability to write accurately for both technical and non-technical audiences.
• Familiarity with structured content, content reuse, modular writing, metadata tagging, document templates, content-management systems, collaboration platforms, reference-management tools, and workflow automation.
• Ability to build repeatable writing workflows that reduce manual rework, improve consistency across products, and maintain audit-ready traceability from source evidence to final language.
• Comfort evaluating emerging tools for fit, risk, security, usability, accessibility, source traceability, federal stakeholder needs, and quality-control burden.
• Strong understanding of technical terminology, healthcare delivery systems, and health communications principles.
• Experience developing or editing technical reports, clinical guidance, educational materials, web content, program documentation, training content, or executive-level briefing materials.
• Exceptional command of grammar, structure, tone, plain language, and document organization.
• Strong project management skills, including the ability to manage multiple deliverables, deadlines, review cycles, and stakeholder inputs simultaneously.
• Proficiency with Microsoft Word, PowerPoint, Excel, Teams, SharePoint, and collaborative document review tools.
• Authorized to work in the U.S. indefinitely without sponsorship
• Ability to obtain a Public Trust

Compensation & Benefits

PFS offers a benefits package that may include health, dental, and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their families. Learn more about PFS Benefits.

The posted salary range is the company’s good-faith estimate for this role. PFS benefits and compensation are determined by various factors, including, but not limited to, location; the individual's particular combination of education, knowledge, skills, competencies, and experience; as well as contract and organizational requirements.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other status protected by law.

Accommodations

PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process, please contact us at recruiting@pfs.us. Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process, in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Workplace Health, Safety, and Compliance

This position may be subject to client‑specific or government‑mandated vaccination, health, or safety requirements, which may change over time.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• Opt out at any time by texting "stop".